Job Title : Customer Service Apprentice
Employer : Online Processing (UK) Ltd
Location : Market Harborough, Leicestershire, LE16 7PQ
Position Type : Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-11751
Brief Description : As a Customer Service Advisor within our Inbound & Outbound Contact Team, you will be assisting clients and prospective clients with inbound telephone enquiries.
Qualifications Required : 5 GCSE’s at Grade C or above, including Maths and English
Equivalent qualifications will be considered
Vacancy Detail : Proactively making outbound calls to existing clients, providing a high level of customer service. You will be required to obtain information from our clients and record the details accurately, following all company policies and procedures.
Please note that this is a full-time role (37.5 hours per week). Because our clients can often only speak with us outside of regular office hours, it is important that you are available to work varying shifts across our opening hours.
- Competitive salary, rising with experience
- Discretionary bonus scheme
- Opportunity for further learning and career development
- Friendly, modern office environment in the centre of Market Harborough
- Dress-down Fridays and Saturdays
- Team days out
- Unlimited access to an excellent coffee machine
Positions Available : 1
Working Week : Monday to Friday with varied shifts between 9am - 8pm
Salary : £225.00 Per Week
Application Deadline Date : 17/03/2019
Possible Start Date : 18/03/2019
Personal Qualities : • Self-motivated
• Able to be part of a team but also work on own initiative
• Good time keeper
• Attention to detail
Skills Required : • Good organisational skills
• Excellent communication skills, telephone and written
• Good numeracy skills
• A good working knowledge of Microsoft Office
Future Prospects : Possibility of progression or a full time position may be offered on successful completion of your apprenticeship.
Training to be Provided : • Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Customer Experience
• Product Service and Knowledge
Other Information : With effect from April 1st 2018 the National Minimum Wage (NMW) for Apprentices is £3.70 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship.
For all other Apprentices the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.
Things to consider : Only Candidates who have fully completed the Application will be considered. Please be aware that the closing date is subject to change without prior notice.
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